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Covid-19 Policy

Covid 19 Update-Everything you need to know from refunds to delivery!

As Scotland works to ease lockdown restrictions, we're so pleased to announce that we will be opening the doors of our West Port Doors on Friday 3rd July! 

Our new temporary opening hours will be as follows:

  • Thursday 11:00am - 18:00pm
  • Friday 11:00am - 18:00pm
  • Saturday 11:00am - 18:00pm
  • Sunday 11:00am - 17:00pm

Please note that opening times are subject to change.

The shop will be shut between 14:00-14:30 each day for lunch and cleaning. 

We will also be open on Wednesdays for personal shopping by appointment only. If you can't venture out the house we will also be offering personal shopping Zoom sessions - email mail@godivaboutique.co.uk to make your appointments. 

The health, safety and wellbeing of our team and customers during this time is our priority, so we will of course be taking all necessary precautions to ensure the shop remains clean and safe for everyone. 

Measures we will be putting in place include:

  • Hand Sanitiser at the shop door everyone must use
  • Strict cleaning procedures in place 
  • Free click and collect available - customers are welcome to try pieces on the shop to check sizes
  • Minimised touching of clothes
  • We will be shutting the shop between 14:00-14:30 for lunch and wiping down the shop 
  • Maximum of 6 customers in at a time

 

We are of course still available online - don’t forget that you'll receive a 15% discount if you sign up to our mailing list! Continue to join us on our social channels for some inspiration, positive vibes and further updates. 

We really thank you for your ongoing support as we navigate the coming weeks; we are thinking of you all, and hope that your families and friends are well and staying safe x

Deliveries:

We have reduced our deliveries to once a week. All parcels are packaged by Fleur the owner of Godiva at the shop premises to reduce contact. Please keep an eye on our social channels for updated weekly post days.

What about my returns?

In store purchases: If you have items to return (full price, sale or faulty) don’t worry, please hold on to your items until the stores reopen. We will honour any late returns in line with the other terms in our returns policy for a period of 14 days from when we reopen. Please keep your receipt as proof of purchase.  We recommend signing up to our newsletter online to be kept up to date with new offers and announcements. 

Online: Due to the impact Coronavirus is having on our customers ability to return items, we've extended our online returns period to 60 days. Due to our shop being closed please email: mail@godivaboutique.co.uk for an alternative returns address. If for any reason you're having difficultly getting out to a post office please just let us know. 

Customer Services:

We are still here to help with any questions you may have. 

Email: mail@godivaboutique.co.uk 

Instagram: @godivaedinburgh 

Facebook: godivaboutique