Privacy Policy

v1.1
last updated 07.01.2019


GODIVA BOUTIQUE PRIVACY POLICY

We (Godiva Boutique) are committed to protecting the privacy and security of our customers and any visitors to our website. This privacy policy explains how, when and why we might collect, use and share your personal information. In short:

We only use your personal information to improve your visiting/shopping experience

We look after your personal information as if it’s our own - and only ever share it if necessary, with partners we trust

We don’t spam you and you can opt out at any time

We’re always here if you have any questions or worries about your personal information

If you have any questions about anything laid out in this privacy policy, get in touch with us at mail@godivaboutique.co.uk.


1. How & why we use your information
The amount of personal data we hold about you and how/when we use it depends on how you have interacted with us. The tables below are meant to set out, in detail, what information we may hold about you and how we might use that information.

Your name, postal address, phone number and/or email address:
When you choose to set up an account with us in store, we take your name and email address and you are invited to fill out as many or as few details about you as you wish.

When you make a purchase from us online, we take your name, postal address and your phone number or email address or Facebook Messenger details.

Your payment information:
Whether you purchase from us in store or online, we use a third party payment processor to validate and process all card payments. In store, the processor is Payment Sense. Online, it is Shopify Payments or PayPal.

Your contact history with us:
You may get in touch with us on social media or via email with a suggestion, query or complaint.

Your purchase history and saved items:
What you have purchased in the past (both in store and online) and what you have saved in your basket (online).

Information about your phone, tablet, or laptop, and how you use our website:
The information (your IP address, browser, and device type) that is given to us when you browse our website, as well as how you use our website.

Information from accounts you link to us:
You might link your Facebook Messenger account to us to receive order updates, or send us a website query. We only ever use this information with your permission.

There is no obligation for you to provide us with any personal information. However if you choose not to provide us with certain information, you may not be able to place any orders on our website or receive our best customer service. But again, it is completely your decision.

You can find details of any third parties that we might share this information with below.


2. How & why we share your information
We have not, do not, and will not ever sell or trade any of your personal information to or with any third party.

However, we may share your personal information with the following third parties as an essential part of fulfilling our contract with you and providing our services:

Payment service providers
Website hosts
Email marketing services
Credit reference agencies
Law enforcement
Fraud prevention agencies

In the table below you can find a list of the third parties we currently regularly share information with and why we do so.

3. Why we keep your information
We will keep your information for as long as you have an in store or online account with us, as long as you remain subscribed to our mailing list, or as long as we need it to keep providing our services or customer support to you.

If reasonably necessary, or if required to meet legal requirements, prevent fraud, or enforce our terms and conditions, we may also keep hold of your information as required, even after you have deleted your account or we no longer need it to provide our services to you.


4. Marketing messages
If you have opted in to our mailing list, either by signing up in store or online when registering an account or through a sign up form, we may send you marketing messages by email to let you know about any special events we might have planned or new products we think you might be interested in.

How to stop receiving marketing messages:
You can stop receiving marketing messages from us at any time. You can do this in a number of ways:

- through your account settings
- by clicking the ‘unsubscribe’ link in any of our marketing emails
- by contacting us at mail@godivaboutique.co.uk

We will update your settings to make sure that you don’t receive any further marketing emails from us.

By stopping marketing emails you will not stop service messages such as order confirmations, transactional receipts and shipping updates.


5. Your rights
If you live in the EU, you have many rights relating to your personal information:
- the right to be informed about why your personal information is collected and who it is shared with
- the right to access the personal information we might hold about you
- the right to request that we correct any inaccurate or incomplete personal information we might hold about you
- the right to request that we delete or destroy any of your personal information
- the right to request that we stop processing your personal information (including for email marketing purposes)
- the right to request that we move, copy or transfer your personal data either to you or another service provider
- the right to complain to your data protection regulator (in the UK, this is the Information Commissioner’s Office)

If you ever wish to exercise your rights, or if you have a complaint or question, please contact us by email at mail@godivaboutique.co.uk or give us a call during shop hours at 0131 221 9212.


6. Changes to how we collect & use your personal information and/or protect your privacy
We may occasionally make changes to this page to reflect how we are currently collecting, using, storing or processing your personal information.

If we ever make any significant changes we will make that clear by some means of contact, such as email, so that you are able to review the changes before you continue to use our services.


7. Cookies
We use cookies whenever you visit our website. The table below explains how and why we use them:

We do not engage in any online advertising methods that require the use of cookies or the Facebook Pixel, for example when you visit a website and it then ‘follows’ you around the internet.

By continuing to use our website, you agree to us placing these cookies on your phone, tablet or computer and accessing them whenever you visit our website in the future. If you wish to delete any cookies that are already on your phone, tablet or computer, the ‘help’ section in your browser should let you know how you can do that.

As always, there is no obligation for you to allow us to place cookies on your device. However by deleting or disabling cookies, you may not be able to use certain functions of our website.


8. How to get in touch
We always love to hear from our customers!

If you have any questions or feedback about this or any of our policies, or would like us to stop processing and using your information, or would like to exercise any of your rights as set out above, or have a complaint, please contact us via email at mail@godivaboutique.co.uk, by phone during shop hours on 0131 221 9212, or by writing to Godiva, 9 West Port, Edinburgh, EH1 2JA.