Privacy Policy

v1.1
last updated 07.01.2019


GODIVA BOUTIQUE PRIVACY POLICY

We (Godiva Boutique) are committed to protecting the privacy and security of our customers and any visitors to our website. This privacy policy explains how, when and why we might collect, use and share your personal information. In short:

We only use your personal information to improve your visiting/shopping experience

We look after your personal information as if it’s our own - and only ever share it if necessary, with partners we trust

We don’t spam you and you can opt out at any time

We’re always here if you have any questions or worries about your personal information

If you have any questions about anything laid out in this privacy policy, get in touch with us at mail@godivaboutique.co.uk.


1. How & why we use your information
The amount of personal data we hold about you and how/when we use it depends on how you have interacted with us. The tables below are meant to set out, in detail, what information we may hold about you and how we might use that information.

Your name, postal address, phone number and/or email address:
When you choose to set up an account with us in store, we take your name and email address and you are invited to fill out as many or as few details about you as you wish.

When you make a purchase from us online, we take your name, postal address and your phone number or email address or Facebook Messenger details.

How we use your name & contact details

Why we use your name & contact details

Send you service messages by email, text or social media (invoices, receipts, order notifications, shipping notifications, other order updates)

To fulfil our contract with you and provide you with information about your order

Deliver your order

To fulfil our contract with you and get your order to you

Send you information by email about in store events, new products or other services

To keep you up to date with our services (we only ever send these emails with your permission)

Fraud detection and/or prevention

To detect and/or prevent fraud against either you or Godiva

Invite you to events 
To invite you to shop-based events (late night shopping, exclusive previews, events with our designers) through Facebook



Your payment information:
Whether you purchase from us in store or online, we use a third party payment processor to validate and process all card payments. In store, the processor is Payment Sense. Online, it is Shopify Payments or PayPal.

How we use your payment information

Why we use your payment information

Take payments and issue refunds

To fulfil our contract with you and receive payment from you or return refunds to you as necessary

Fraud detection and/or prevention

To detect and/or prevent fraud against either you or Godiva



Your contact history with us:
You may get in touch with us on social media or via email with a suggestion, query or complaint.

How we use your contact history

Why we use your contact history

Provide customer service and support

To fulfil our contract with you and provide you with the best service possible



Your purchase history and saved items:
What you have purchased in the past (both in store and online) and what you have saved in your basket (online).

How we use your purchase history

Why we use your purchase history

Sell you things

To fulfil our contract with you and send you the right order

Provide customer service and support and handle returns

To fulfil our contract with you and provide you with the best service possible

Send you information about new products

To ensure we keep you up to date with the products you are interested in (we only ever send these emails with your permission)

Find out what you and other customers like

To ensure we give you more of what you want, and less of what you don’t, and to inform our buying decisions



Information about your phone, tablet, or laptop, and how you use our website:
The information (your IP address, browser, and device type) that is given to us when you browse our website, as well as how you use our website.

How we use information about your phone, tablet, or laptop

Why we use information about your phone, tablet, or laptop

Improve our website

To give you the best possible browsing experience

Protect our website

To prevent and detect fraud against either you or Godiva and to meet our legal obligations about looking after your data



Information from accounts you link to us:
You might link your Facebook Messenger account to us to receive order updates, or send us a website query. We only ever use this information with your permission.

How we use information from your accounts

Why we use information about your accounts

Send you service messages (order notifications, shipping notifications, other order updates)

To fulfil our contract with you and provide you with information about your order

Provide customer service and support

To fulfil our contract with you and provide you with the best service possible



There is no obligation for you to provide us with any personal information. However if you choose not to provide us with certain information, you may not be able to place any orders on our website or receive our best customer service. But again, it is completely your decision.

You can find details of any third parties that we might share this information with below.


2. How & why we share your information
We have not, do not, and will not ever sell or trade any of your personal information to or with any third party.

However, we may share your personal information with the following third parties as an essential part of fulfilling our contract with you and providing our services:

Payment service providers
Website hosts
Email marketing services
Credit reference agencies
Law enforcement
Fraud prevention agencies

In the table below you can find a list of the third parties we currently regularly share information with and why we do so.

Who we share your data with

Why we share your data with them

More information

Shopify

To host our website; to process online payments; to fulfil orders

Shopify’s privacy policy: https://www.shopify.com/legal/privacy

PayPal

To process online payments

PayPal’s privacy policy: https://www.paypal.com/gi/webapps/mpp/ua/privacy-full

Vend

To fulfil orders; to use our loyalty card scheme; to make note of any product requests

Vend’s privacy policy: https://www.vendhq.com/uk/privacy-policy

Facebook To invite you to events Facebook's privacy policy: https://www.facebook.com/policy.php

Payment Sense

To process in store card payments

Payment Sense’s privacy policy: https://www.paymentsense.co.uk/legal/privacy/

Mailchimp

To write and send direct marketing via email

Mailchimp’s privacy policy: https://mailchimp.com/legal/privacy/

In Stock Alerts

To let you know (if you have opted in) when certain products are back in stock

In Stock Alerts’ privacy policy: http://swym.it/privacy/



3. Why we keep your information
We will keep your information for as long as you have an in store or online account with us, as long as you remain subscribed to our mailing list, or as long as we need it to keep providing our services or customer support to you.

If reasonably necessary, or if required to meet legal requirements, prevent fraud, or enforce our terms and conditions, we may also keep hold of your information as required, even after you have deleted your account or we no longer need it to provide our services to you.


4. Marketing messages
If you have opted in to our mailing list, either by signing up in store or online when registering an account or through a sign up form, we may send you marketing messages by email to let you know about any special events we might have planned or new products we think you might be interested in.

How to stop receiving marketing messages:
You can stop receiving marketing messages from us at any time. You can do this in a number of ways:

- through your account settings
- by clicking the ‘unsubscribe’ link in any of our marketing emails
- by contacting us at mail@godivaboutique.co.uk

We will update your settings to make sure that you don’t receive any further marketing emails from us.

By stopping marketing emails you will not stop service messages such as order confirmations, transactional receipts and shipping updates.


5. Your rights
If you live in the EU, you have many rights relating to your personal information:
- the right to be informed about why your personal information is collected and who it is shared with
- the right to access the personal information we might hold about you
- the right to request that we correct any inaccurate or incomplete personal information we might hold about you
- the right to request that we delete or destroy any of your personal information
- the right to request that we stop processing your personal information (including for email marketing purposes)
- the right to request that we move, copy or transfer your personal data either to you or another service provider
- the right to complain to your data protection regulator (in the UK, this is the Information Commissioner’s Office)

If you ever wish to exercise your rights, or if you have a complaint or question, please contact us by email at mail@godivaboutique.co.uk or give us a call during shop hours at 0131 221 9212.


6. Changes to how we collect & use your personal information and/or protect your privacy
We may occasionally make changes to this page to reflect how we are currently collecting, using, storing or processing your personal information.

If we ever make any significant changes we will make that clear by some means of contact, such as email, so that you are able to review the changes before you continue to use our services.


7. Cookies
We use cookies whenever you visit our website. The table below explains how and why we use them:

How we use cookies

Why we use cookies

Site functionality

To allow you to navigate around our website and use our website’s features, such as ‘add to cart’

Site analytics

To allow us to measure and analyse how our customers and visitors use our website, to improve its functionality and your browsing/shopping experience



We do not engage in any online advertising methods that require the use of cookies or the Facebook Pixel, for example when you visit a website and it then ‘follows’ you around the internet.

By continuing to use our website, you agree to us placing these cookies on your phone, tablet or computer and accessing them whenever you visit our website in the future. If you wish to delete any cookies that are already on your phone, tablet or computer, the ‘help’ section in your browser should let you know how you can do that.

As always, there is no obligation for you to allow us to place cookies on your device. However by deleting or disabling cookies, you may not be able to use certain functions of our website.


8. How to get in touch
We always love to hear from our customers!

If you have any questions or feedback about this or any of our policies, or would like us to stop processing and using your information, or would like to exercise any of your rights as set out above, or have a complaint, please contact us via email at mail@godivaboutique.co.uk, by phone during shop hours on 0131 221 9212, or by writing to Godiva, 9 West Port, Edinburgh, EH1 2JA.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
Not enough items available. Only [max] left.
Browse WishlistRemove Wishlist
Shopping cart

Your cart is empty.

Return To Shop

Add Order Note Edit Order Note
Estimate Shipping
Add A Coupon

Estimate Shipping

Add A Coupon

Coupon code will work on checkout page